Need help?
Frequently Asked Questions
General
It’s as simple as subscribing to the kit and every 3 months you will receive your refills, delivered to you.
Most of our products are designed to be reusable, such as: toothbrush handles, mouthwash bottle and lid, floss dispenser and platter. Link to the sustainability page here for more information
A Dsmile subscription costs $33.30 every 3 months. Get a refill kit delivered straight to your door.
No, you do not. You can try the Dsmile kit by purchasing the Starter Kit as a once of purchase. If you decide you love Dsmile, we recommend our 3 monthly subscription.
Upon purchasing a subscription, you will automatically have created a Dsmile subscription account. You can manage your subscriptions by visiting your account page at the top right of the Dsmile website.
You can manage or change your subscription at any time by logging into your account here. Here, you can pause, cancel, update your payment method, change your postal address or view your subscription history at any time. Please remember to do this 48 hours prior to your subscription renewal date to avoid being charged for your products.
Product
Your products are expected to last 3months. It is recommended that your toothbrush head is changed quarterly. By subscribing to Dsmile, you are automatically sent new toothbrush heads in your refill every three months.
If you find that you are running low on product sooner than expected, please review our recommended usage. If you find you are using the recommended amount and still running out of Dsmile product, please contact our customer service team via the live chat on Dsmile.com for additional product.
At Dsmile we appreciate everyone has different taste, which is why we have formulated a mouthwash concentrate that you can personalise to suit you. If you find the recommended amount of drops makes the mouthrinse too strong, simply add less drops and more water to the mouthrinse bottle.
Dsmile recommends children under 12 do not use these products due to the fluoride levels.
Yes. These products are safe for those who are pregnant or currently breastfeeding. If you have any concerns, please speak with your GP.
Order
Once you have placed your order you will receive a confirmation email and your product will be dispatched within 2-3 working days. You will also receive an email once your order has been dispatched from our warehouse and you should receive your item within 2-8 working days.
Delivery is free on all orders over $60
We deliver nation-wide.